Welcome to ProScale ("ProScale," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website located at proscaleagency.com (the "Site") and any services we provide, including paid advertising management, lead generation, web design, CRM setup, and related marketing services (the "Services"). By accessing the Site or engaging our Services, you agree to be bound by these Terms.

1. Who We Are

ProScale is a digital marketing and lead generation agency based in Chicago, Illinois, specializing in services for remodelers and home service contractors. We can be reached at info@proscaleagency.com or (630) 400-9850.

2. Use of the Site

You may use the Site for lawful purposes only. You agree not to use the Site in any way that could damage, disable, or impair the Site, or interfere with any other party's use of it. We reserve the right to restrict or terminate your access to the Site at our discretion.

3. Services

Specific service packages, deliverables, pricing, and timelines will be outlined in a separate agreement or proposal provided directly to each client. These Terms apply generally to your use of the Site and serve as a supplement to, not a replacement for, any signed client services agreement.

4. Payment

Where applicable, service fees, billing cycles, and payment terms will be specified in your individual client agreement. Late or failed payments may result in a pause or termination of Services.

5. No Guarantee of Results

While ProScale uses proven strategies and industry experience to manage advertising campaigns, lead generation, and related services, we do not guarantee specific results, lead volume, revenue outcomes, or return on ad spend. Marketing performance depends on numerous factors outside our control, including market conditions, ad platform policies, and client responsiveness to booked leads.

6. Intellectual Property

All content on the Site, including text, graphics, logos, and creative assets produced by ProScale, is the property of ProScale unless otherwise stated. Client-specific creative and deliverables produced under a paid service agreement will be governed by the terms of that agreement.

7. Third-Party Platforms

Our Services may involve the use of third-party advertising platforms (such as Meta, Google, and TikTok) and CRM tools. Your use of these platforms is subject to their own respective terms of service, and ProScale is not responsible for changes, restrictions, or actions taken by these third-party platforms.

8. Limitation of Liability

To the fullest extent permitted by law, ProScale shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or Services.

9. Termination

Either party may terminate services in accordance with the terms outlined in the applicable client services agreement. ProScale reserves the right to suspend or terminate access to the Site for any user who violates these Terms.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.

12. Contact Us

If you have questions about these Terms, contact us at info@proscaleagency.com or (630) 400-9850.